We believe in good old fashioned service.
We want you to have an amazing shopping experience that you can trust and
want to return to us again in the future, to enable us to offer this service we
encourage you to contact us straight away if you have an issue with a product
service breaks returns/any other so that way we can help you get the item
you would like or a solution.
Please contact us via phone on 0484 602 391 (we are able to ansyver your calls 7
days a week from oam – 7pm or you can email us through the \vebsite
nelsonsoapery (tgmail.com
Arrived Damaged:
If your item is damaged we need a photo of the damaged items and send you a new product with no questions asked.
Not What You Ordered:
We do understand that ordering on line is sometimes
tricky, if your order is wrong or the wrong colour, scent or other please email
us so we can assist in getting you the products that you want.
The product is not working or performing as you expected:
For any product faults or the product does not measure up to what you expect please let us know so that we can look into an exchange, replacement, or refund. When you contact us you will be talking to a real person every time and we love hearing from everyone as this is how we learn and can continue to grow.